A broken water main caused widespread phone outages in Iowa, affecting area hospitals and emergency services on Thursday. A Des Moines city spokesperson confirmed to KCCI that it was a water main break at the Lumen Technologies building, located in the 600 block of 9th Street. in downtown Des Moines, is the cause. A Lumen spokesperson confirmed that an outage impacted landline 911 calls as well as phone and internet service for some customers in central and eastern Iowa, but did not provided details on the number of people affected or the timetable for repairs. the problem.According to Des Moines police, administrative phone lines were not working properly Thursday morning. Landline 911 calls were also affected around 9 a.m. Thursday. Des Moines police cited “a significant malfunction at the service provider” to explain the outage. MercyOne facilities across the state also reported issues, saying incoming calls were not going through and receiving a busy signal. The Iowa Clinic and UnityPoint also reported issues with incoming calls. The Polk County Emergency Management Agency has asked that you dial 911 using a cell phone if you have an emergency during the outage. Automated alarm systems may also not be able to respond to calls, according to the Polk County EMA. , you are therefore asked to dial 911 from a cell phone to report the alarm. Elsewhere in the metro, the city of Johnston also reported similar issues. The city reported issues affecting City Hall, Public Works, Parks, the Johnston Public Library and Public Safety Building, Boone County and the City of Waukee were among several other central communities from Iowa who reported problems with phone lines. Download the free KCCI app to get updates on the go: Apple | Google PlayGet the latest headlines from KCCI
A broken water main caused widespread phone outages in Iowa, affecting area hospitals and emergency services on Thursday.
A spokesperson for the city of Des Moines confirmed to KCCI that a water main break at the Lumen Technologies building, located in the 600 block of 9th Street in downtown Des Moines, was the cause. the cause.
A Lumen spokesperson confirmed an outage affected landline 911 calls as well as phone and internet service for some customers in central and eastern Iowa, but did not provide details on the number of people affected or the timetable for resolving the problem.
According to Des Moines police, administrative phone lines were not working properly Thursday morning. Calls to 911 landlines were also affected around 9 a.m. Thursday.
Des Moines police cited “a significant malfunction at the service provider” to explain the outage.
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MercyOne facilities across the state also reported issues, saying incoming calls were not going through and receiving a busy tone. The Iowa Clinic and UnityPoint also reported issues with incoming calls.
The Polk County Emergency Management Agency asked people to dial 911 using a cell phone in the event of an emergency during the outage.
According to the Polk County EMA, automated alarm systems may also not be able to respond to calls. You are therefore asked to dial 911 from a mobile phone to report the alarm.
Elsewhere in the metro, the city of Johnston also reported similar issues. The city reported issues affecting City Hall, public works, parks, the Johnston Public Library and the Public Safety Building.
Warren County, Boone County and the city of Waukee were among several other central Iowa communities that reported problems with phone lines.
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